Refunds and Returns

In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order. The right of withdrawal can be exercised by contacting the Company in the following manner: either by e-mail (contact@scentimood.com) or by contacting the seller via the website: www.scentimood.com . We inform Customers that in accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for any item that has been unpacked and used (which would be unsuitable for resale). ). If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer. Returns of products must be made in their original condition and complete (packaging, accessories, instructions, etc.); If possible, they must be accompanied by a copy of proof of purchase. In accordance with legal provisions, you will find below the standard withdrawal form to send to us by registered mail to the following address: Scentimood 142 rue Victor Hugo 88300 Neufchâteau. Refund procedure: the customer must return the item he wishes to return in its original packaging, with accessories, labels, etc. upon receipt of it, the refund process will then be put in place, the refund will be made on the payment method used during the purchase.

First and last name of the consumer
Address
ZIP code

Recipient: Scentimood
142 rue Victor Hugo
88300 Neufchâteau

At…, on… (date of letter)

Madam,

On… (indicate the date appearing on the order form), I ordered… (designation of the object: for example clementine monoï candle…) which you delivered to me (or which I received) on… ( date).

In accordance with article L. 221-18 of the Consumer Code, I exercise my right of withdrawal.

Consequently, I kindly ask you to return to me as quickly as possible and at the latest within 14 days following receipt of this letter, the sum of ... euros that I paid you when placing my order, in accordance with the provisions of the Article L. 221-24 of the Consumer Code.

Please find attached (indicate the returned item) that I am returning to you.

Please believe, Madam, Sir, in the expression of my distinguished feelings.

Signature